FREE SHIPPING FOR ALL ORDERS OF €150
Catering background

Frequently Asked Questions

We're always happy to help

We are a one-stop-shop for catering enthusiasts. Representing brands like Unox – Infrico – Modular – Combisteel – Krupps – Bonna and many more. Come visit us for a free consultation, kitchen layout and quote.

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What type of commercial catering equipment do you supply?

We supply a comprehensive range of commercial catering equipment including ovens, grills, fryers, refrigerators, dishwashers, and much more. Our product catalog features high-quality equipment suitable for restaurants, hotels, cafes, and other foodservice establishments.

Do you offer installation services?

Yes, our experienced fitters ensure proper installation of all equipment we supply. We provide professional installation services to make sure your equipment is set up correctly and safely, ready for immediate use.

What brands do you carry?

We carry premium brands including Unox, Infrico, Modular, Combisteel, Krupps, Bonna, Emga, and many more. We partner with leading manufacturers to provide you with reliable, high-performance equipment for your commercial kitchen needs.

How long is the warranty?

Warranty periods vary by manufacturer and product type. Detailed warranty information is provided with each product. Most of our equipment comes with manufacturer warranties ranging from 1 to 5 years, covering parts and sometimes labour.

Do you provide training?

Yes, we offer full training and guidance from our experienced technicians. We ensure that your staff understands how to properly operate and maintain the equipment for optimal performance and longevity.

Do you offer financing?

Yes, we offer flexible financing options through leading providers. We understand that investing in commercial kitchen equipment is a significant expense, so we provide various financing solutions to help manage your cash flow while upgrading your facilities.

What is your shipping policy?

We offer free shipping on orders above a certain threshold. For orders below this amount, standard shipping fees apply based on location and order size. We ensure safe and timely delivery of all products.

How long does delivery take?

Delivery timeframes depend on product availability and shipping location. Most in-stock items ship within 1-3 business days. Custom orders may take longer. We'll provide you with specific delivery estimates at the time of purchase.

What is your return policy?

Returns are accepted under specific conditions. Our full return policy is provided with each item. Generally, returns must be initiated within 30 days of receipt, and the item must be in its original condition. Custom orders may have different return policies.

How can I get technical support?

Contact our support team via phone or email for assistance with any technical issues. Our dedicated support staff is available during business hours to help troubleshoot problems and provide expert advice on equipment operation and maintenance.

Can I get a quote?

Yes, please contact us with your requirements for a custom quote. We'll work with you to understand your specific needs and provide a detailed quote for the equipment and services that best meet your requirements.

Do you offer maintenance and repairs?

Yes, we provide both maintenance and repair services. Our skilled technicians can handle routine maintenance to keep your equipment running smoothly, as well as repairs when issues arise. We offer service contracts for regular maintenance as well as on-demand repair services.

Are your products compliant with industry standards?

Yes, all products meet the required safety and quality standards. We only supply equipment that complies with relevant industry regulations and standards, ensuring both safety and performance in commercial kitchen environments.

How can I contact customer support?

You can reach our customer support team by phone, email, or through our contact page on the website. Our customer service representatives are available Monday through Friday from 9 AM to 5 PM to assist with your inquiries.

Do you offer bulk purchase discounts?

Yes, we offer tailored discounts on bulk orders. Please contact our sales team to discuss your bulk purchase requirements, and we'll provide you with pricing that reflects the volume of your order.