We're here to assist you every step of the way
At Spiteri Catering, we're committed to providing exceptional support that goes beyond the sale. Our dedicated team is ready to assist with technical guidance, maintenance advice, and prompt resolution of any issues you may encounter.
Our team of trained technicians is available to troubleshoot issues with your equipment and provide expert advice.
All our products come with manufacturer warranties. We'll guide you through the warranty claim process.
If you need to return a product or request a refund, our team will assist you according to our policies.
For emergency service calls, we aim to respond within 4-6 hours during business hours. After hours, our emergency line is monitored, and we will respond as soon as possible, typically within 12 hours. Our priority is to minimize downtime for critical equipment.
Most of our equipment comes with a standard 12-month warranty covering parts and labor for manufacturing defects. This does not include damage from improper use, normal wear and tear, or consumable parts. Specific warranty terms may vary by manufacturer, so please refer to your product documentation for details.
Yes, we offer preventative maintenance service contracts tailored to your equipment and usage needs. These contracts can include regular inspections, cleaning, calibration, and priority service response. Contact our support team for pricing and options.
To help us assist you efficiently, please have the following information ready:
Absolutely! We offer comprehensive training sessions for your staff on new equipment. Training can be scheduled during installation or at a later date. We cover proper operation, basic maintenance, troubleshooting, and safety procedures. Contact our customer service team to arrange a session.
At Spiteri Catering, exceptional customer service is at the heart of everything we do. We understand that reliable equipment is crucial to your business operations, and we're dedicated to ensuring your success through responsive, knowledgeable support.
We aim to respond to all inquiries within 24 hours, with faster response times for urgent issues.
Our support team receives continuous training on all equipment to provide expert assistance.
We focus on finding practical solutions that get your equipment back in operation quickly.
We welcome your feedback as it helps us improve our services. If you have suggestions or comments about our support, please share them with us.
Contact The Support Team